Use > Service Level Management > Service Level Management administration tasks > Assign a Service Level Agreement to a company

Assign a Service Level Agreement to a company

Applies to User Roles:

System Administrator

Service Level Management assigns an SLA to a new service desk interaction, change, incident, or problem according to a prescribed selection process. As part of this process, Service Level Management uses the default SLA specified for the contact's company if no department Service Level Agreement (SLA) exists for the contact.

To assign a default SLA to a company:

  1. Click System Administration > Base System Configuration > Companies.
  2. Add optional search criteria and then click Search.
  3. Select the company record to update.
  4. In the Default SLA for Company field, select from the list to assign the SLA to the company.
  5. Click Save.
  6. Click OK.

Related topics

Working with service agreements
Service agreement selection process
Assigning Service Level Targets to an application record
Service Level Target selection process

Related topics

Assign a Service Level Agreement to a department
Assign a default Service Level Agreement