Edit the Service Contract control record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

The Service Contract control record specifies whether or not to enable service contract management in the applications and also specifies the default values used for calculating the statistics the system maintains for managed service contracts.

To edit a Service Contract control record, follow these steps:

Click Service Level Management > Service Contracts > Edit Control Record.

Select or clear any Contract Management options.

Option	Description
Enable Service Contracts Application	Enables Service Contract Management in Incident Management, Request Management, and Service Desk.
Default Rate	Specifies the default labor rate for the application.
Currency Code	Specifies the currency code for all contracts and conversions.
Problem Parts	Calculates the cost of parts from the Parts & Labor tab in an incident record.
Calculate Incident Labor	Calculates the cost of labor from the Parts & Labor tab in an incident record.
Calculate Service Labor	Calculates the cost of labor from the time.spent field in an incident record.
Calculate Change Management Parts	Calculates the cost of parts from the Parts & Labor tab in a change request.
Calculate Change Management Labor	Calculates the cost of labor from the Parts & Labor tab in a change request.
Calculate Request Management Labor	Calculates the cost of labor from the Parts & Labor tab in a change request.
Calculate Request Management Parts	Calculates the cost of parts from the Parts & Labor tab in a change request.