Create a localized email

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Survey Integration email functionality in Service Manager Survey Integration enables you to create alternate language versions of the survey request email. Survey recipients receive a localized email if their default language matches the language of the localized email. Otherwise, the user receives the default language version of the email that is configured in the global survey settings, regardless of the user's default language.

To create a localized email, follow these steps:

Open a survey definition record by creating a new survey or by searching for an existing survey.

Scroll down to the Email Settings section.

Configure the default language survey request email, and then click Save.

In the Translations sub-section, click Add Translation to display the Survey Email Localization form. The ID, Last updated by, and Last update time fields are populated automatically.

Select a language from the Language drop-down list.

Note

The default language that is configured in the global survey settings does not appear in this list.
System administrators can configure which languages appear in the list by using the Languages table. To include a language, select that language in the Languages table, and then select the Active for Survey Management option.

Type a subject in the Email Subject field.

Type the email body text in the Email Body field.

Click Save, and then click Cancel to return to the survey definition record.

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