Use > Survey > Survey Integration > Survey user tasks > Create a localized email

Create a localized email

The Survey Integration email functionality in Service Manager Survey Integration enables you to create alternate language versions of the survey request email. Survey recipients receive a localized email if their default language matches the language of the localized email. Otherwise, the user receives the default language version of the email that is configured in the global survey settings, regardless of the user's default language.

To create a localized email, follow these steps:

  1. Open a survey definition record by creating a new survey or by searching for an existing survey.
  2. Scroll down to the Email Settings section.
  3. Configure the default language survey request email, and then click Save.
  4. In the Translations sub-section, click Add Translation to display the Survey Email Localization form. The ID, Last updated by, and Last update time fields are populated automatically.
  5. Select a language from the Language drop-down list.


    • The default language that is configured in the global survey settings does not appear in this list.
    • System administrators can configure which languages appear in the list by using the Languages table. To include a language, select that language in the Languages table, and then select the Active for Survey Management option.
  6. Type a subject in the Email Subject field.
  7. Type the email body text in the Email Body field.
  8. Click Save, and then click Cancel to return to the survey definition record.

Related topics

Create a new survey
Search for a survey
Configure the email settings