View the survey history

The History section of the survey definition record in Service Manager Survey Integration displays basic information about the life of a survey. The fields in this section cannot be edited.

To view the survey history, follow these steps:

1. Open a survey definition record by creating a new survey or by searching for an existing survey.
2. Scroll down to and expand the History section to display the following information:

   • Who created the survey

   • When the survey was created

   • Who last updated the survey

   • When the survey was last updated

   • Who retired the survey

   • When the survey was retired

3. Click the Show Send History button to display the following information:

   • When the survey was sent

   • The status of the uploaded and sent data

   • Detailed information about the uploaded and sent data

4. Click the Show Send Log button to display the following information:
   • When the survey was sent

   • The recipient of the survey request email

   • The record that triggered the survey

Related topics

Create a new survey
Search for a survey