Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Scripting
- Scripts
- Script forms
- Script flow
- Scripting processing flow
- Diagramming the script flow
- Using fill boxes in script forms
- Executing scripts
- Script reports
- Access a script record from a menu
- Access a script record from the Database Manager
- Create a script
- Define the scripts
- Define an initial script in an Incident Management profile record
- Execute a script from a displayoption
- Execute a script from Format Control
- Delete a script
- Print a report on a script
Create a script
Rapid Application Development (RAD) code controls the screen flow within Service Manager applications. Scripting enables you to interrupt the normal screen flow to display a series of forms or execute decision-tree processing without modifying the original RAD code. Scripting does not affect the RAD screen flow. To learn more about scripting, see Scripting.
To create a script:
- Design and diagram the script flow showing the names of all script panels and forms. For information, see Diagramming the script flow, Script reports, and Define the scripts.
- If your script requires special forms, create them using the Forms Designer utility. Be sure to follow the naming conventions defined in your map. Create any support links and Format Control that are necessary for your forms. See Tailoring Best Practices for aids in creating forms.
- Create the script definition records. For information, see Define the scripts, Using fill boxes in script forms, and Script forms.
- Add your script to the Service Manager application, Format Control record, or stored query record that will execute it. See Executing scripts.
Note: If you include expressions in your script, take care to use good naming conventions to ensure unique names for any local variables you define. This helps you to avoid potential naming conflicts and achieve desired tailoring results.
Related topics
