Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Scripting
- Scripts
- Script forms
- Script flow
- Scripting processing flow
- Diagramming the script flow
- Using fill boxes in script forms
- Executing scripts
- Script reports
- Access a script record from a menu
- Access a script record from the Database Manager
- Create a script
- Define the scripts
- Define an initial script in an Incident Management profile record
- Execute a script from a displayoption
- Execute a script from Format Control
- Delete a script
- Print a report on a script
Define the scripts
After diagramming the flow, the next step is to create each panel in the script flow. Be sure to follow the naming conventions for scripts and forms you have established in your script map.
- Access a blank script definition record. For more information, seeExecuting scripts.
- Complete the definition for the first script in your flow.
For example, enter the following values:Field Value Parameter Values/Conditions Name pm.number Start true Application getnumb.fc Name record
prompt
text
name
string1$script
number
string
Incident Management
PMNext Script pm.open.1 true
Note: The value for Start is true, indicating that this is the first panel in the script flow.
This panel associates a properly incremented incident record number with the data you are going to accumulate from the caller. This panel calls a RAD application only and does not display a form. - Click New to add your panel to the scripts database.
- Click Back to return to a blank script definition form.
- Complete the definition for the second script in your flow.
In this example, we would enter the following values:Field Value Parameter Values/Conditions Name pm.number Format pm.select.category Skip Display false Bypass Cond false Next Script pm.hw1
pm.hw2category in $script="hw.desktop" or
category in $script="hw.mainframe"
category in $script="hw.network" - Click New to add your panel to the scripts database.
- Create the remainder of the script definitions in your flow.
In this example, we must create specific definitions for each category (pm.hw1 and pm.hw2) as well as the remainder of the scripts in the common flow (pm.open.2 through pm.open.5). Make sure that each panel except the last panel in the flow has the name of the next panel to execute in the Next Script field.
In this example, panel pm.open.5 displays a form and calls the RAD application apm.edit.problem. This application displays any information you have gathered in an incident record and enables you to abandon the incident or add it to the database.
Related concepts
