Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Manage Catalog Approval Policy
Note We do not recommend using approval policies and business processes in Service Manager Service Portal to manage approval requirements because Service Manager Service Portal cannot synchronize approval policies and business processes to Service Manager.
Concepts
A catalog contains published catalog items in the Service Manager Service Portal for consumer fulfillment.
The Organization Administrator uses the Approval Policy tab of the Catalogs application to manage approval policies for a catalog.
By default, a catalog does not require approval and is assigned the No Approval policy.
An approval policy can be applied to a catalog or a catalog item. When applying an approval policy to a catalog, all catalog items in the catalog have the approval policy; however, the administrator can assign different approval policies to various catalog items in a catalog.
Policies can be Named, User Context, or Business Approval. Refer to Policies for information about Service Manager Service Portal approval policies.
A Business Approval policy is a business process along with its parameters. Refer to Business Processes for information about Service Manager Service Portal business processes.
Tasks
To add an approval policy to a catalog:
- From the Launchpad, click the Catalogs application. The Catalogs view is displayed.
- In the Catalogs view, click the catalog for which you want to change the approval policy.
- In the Catalog Details view, click the Approval Policy tab.
- In the Approval Policy view, click Edit.
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Select the approval policy that you want to apply to the catalog from the drop-down list, and then click Save to finish and save your changes.
The newly added approval policy for the catalog is displayed in the Approval Policy view.
Note To remove an approval policy from the catalog, select No Approval.
Related Topics
- Manage Catalogs - View, sort, add and remove catalogs.
- View Catalog Details – View details of the catalog, including name and description.
- Edit Catalog - Edit details of the catalog, including name, description, and image used for visual representation.
- Manage Items in Catalog – View and manage the catalog items in the catalog.
- Grant Catalog Access Control – View and control who has access to the catalog.
- View Catalogs in Localized Languages - Set the language in which to view the catalog and translate the catalog into that language.
