Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Catalogs
Concepts
A catalog contains published catalog items in the Service Manager Service Portal for consumer fulfillment.
Catalogs can contain categories, which are used to group catalog items within the catalog.
Tasks
- Manage Catalogs - View, sort, add and remove catalogs.
- View Catalog Details – View details of the catalog, including name and description.
- Edit Catalog - Edit details of the catalog, including name, description, and image used for visual representation.
- Manage Items in Catalog – View and manage the catalog items in the catalog.
- Grant Catalog Access Control – View and control who has access to the catalog.
- Manage Catalog Approval Policy – View and control the approval policy for the catalog.
- View Catalogs in Localized Languages - Set the language in which to view the catalog and translate the catalog into that language.
