Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Edit Catalog
Concepts
A catalog contains published catalog items in the Service Manager Service Portal for consumer fulfillment.
The Organization Administrator can view and edit an existing catalog, including the Catalog Name, Description, and Main Image (visual representation).
Tasks
To edit an existing catalog:
- From the Launchpad, click the Catalogs application. The Catalogs view is displayed.
- In the Catalogs view, click the catalog that you want to edit.
- In the Catalog Details view, click Edit.
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In the Catalog Details dialog, make the desired changes to the catalog:
- Catalog Name
- Description: Maximum of 4000 characters. Editor tools are available to improve the presentation.
- Main Image: A single image file for the catalog, maximum of 500 KB. Drag and drop the image file into the box or click the box to navigate to and select the file.
- Click Save to finish and save your changes.
The properties of the revised catalog are displayed in the Catalog Details view.
Related Topics
- Manage Catalogs - View, sort, add and remove catalogs.
- View Catalog Details – View details of the catalog, including name and description.
- Manage Items in Catalog – View and manage the catalog items in the catalog.
- Grant Catalog Access Control – View and control who has access to the catalog.
- Manage Catalog Approval Policy – View and control the approval policy for the catalog.
- View Catalogs in Localized Languages - Set the language in which to view the catalog and translate the catalog into that language.
