View Catalogs in Localized Languages

Concepts

Multiple Service Manager Service Portal applications enable you to translate the properties of items into a foreign language and then view the items in the localized language. The properties of catalogs, categories, and catalog items can be translated and viewed in localized languages.

Multiple foreign languages can be associated with an Service Manager Service Portal organization. The default language is initially specified by the Administrator.

The Organization Administrator manages the localized languages for an organization and enables Service Manager Service Portal catalogs, categories, and catalog items to be viewed in localized languages.

The Service Manager Service Portal Administrator manages foreign languages in all Consumer organizations. See Manage Languages for information on how the Administrator can add, delete, and set default languages.

 

Tasks

Add Language

If the localized language has not been assigned to the organization, click the languages list under the Service Manager Service Portal avatar and select Settings. This takes you to the Identity application.

Note See Manage Languages for information on how to add, delete, and set default languages in the Identity application.

Translate to Localized Language

In the Catalogs application, to translate a catalog's properties and view them in a localized language:

  1. Click the languages list under the Service Manager Service Portal avatar and select the localized language.

    Tip When viewing the catalog in a localized language and it has not been translated into the localized language, the description of the catalog appears in a non-black colored font. The non-black colored font is a convenient visual indicator that the catalog is not translated in the localized language.

  2. Edit the Service Manager Service Portal catalog and translate its properties into the localized language:
    1. Click the catalog.
    2. In the Catalog Details view, click Edit.
    3. In the Catalog Details dialog, translate the catalog's properties—Catalog Name, Description, and Main Image—into the localized language.
    4. To finish and save the translated changes, click Save.

The translated Service Manager Service Portal catalog can now be viewed in the localized language.

 

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