Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- IR Expert tasks
- Access IR Expert
- Enable IR search for a file
- Regenerate IR keys
- Start IR Asynchronous mode
- Load data files with IR Expert keys
- Copy information from a query to a source record
- Create an IR Expert query
- Enable editing of Knowledge learning records
- Enable learning for Knowledge records
- Mark an Incident record as a solution candidate
- Modify an IR Expert query
- Promote or delete records in the protocore
- Search the central Knowledge Base
Load data files with IR Expert keys
Applies to User Roles:
System Administrator
IR keys are created when loading data into Service Manager, such as when moving files from a test system to a production system. Any files containing one or more IR keys will require an IR Regen of the new system.
If the file already exists in the new system and the file contains at least one record, you can add the IR key and perform the IR Regen before loading the records from your old system. Then Service Manager updates the IR indices as it adds each record during the load.
Related topics
IR Expert
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
Find Solution
How IR Expert evaluates documents for relevance
Creating an IR file
Access IR Expert
Edit queries for Find Solution
Implement IR searches
Start IR Asynchronous mode
