Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Enable learning for Knowledge records

Enable learning for Knowledge records

Applies to User Roles:

System Administrator

Enabling learning for Knowledge records grants users access to the Use Resolution option when adding a solution to a knowledge record.

To enable learning for Knowledge records:

  1. Click System Administration > Base System Configuration > MiscellaneousSystem Information Record. The form opens.
  2. Click the General tab.
  3. Select the Use learning for Knowledge Engineering option.
  4. Click Save.
    Service Manager displays the message: Information record updated.

Related topics

Adaptive learning

Enable editing of Knowledge learning records