Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management workflows and user tasks > Change Management tasks > Associating a change with another record

Associating a change with another record

You can associate a change record with an existing Service Desk interaction, incident, known error, quote, or another change record. If the situation changes you can remove the relationship between the change record and the other record.

When a record is related to a change, the system tracks the history of this activity. This includes the changes that are related or dropped and the history of phase changes and transitions.

In the Related Records section, you can view the current related records, associate an existing record with the change record, or open a new change that is automatically related to the change being viewed.

When you associate a change record with another record, note the ID number of that record so you can verify it in the Related Records section.

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