Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management workflows and user tasks > Change Management tasks > Set a reminder for a change request

Set a reminder for a change request

Applies to User Roles:

Change Manager

From an existing change request, you can schedule a reminder to be sent to you at a specified time.

To set a reminder, follow these steps:

Click Change Management >Search Changes.
Use search or advanced search to find one or more records.
Click the record to view its detail.
Click More or the More Actions icon and then select Set Reminder.
Select one of the following to set the time when the reminder occurs:
- Click Remind At to set a reminder for a particular day and time. Click Fill to display a calendar where you can select the date and time for the reminder.
- Click Remind In to set the reminder to occur at a particular interval. If you choose this option, specify the time interval (in 00:00:00 format), and select a shift from the Based On list.
In the Remind if field, select an option from the list:
- Always (the default)
- Change is still open
- Change is still assigned to me
In the Pop-up Message area of the form, select the type of notification you want to receive.
If you select Pop-up, type the reminder message in the Message field.
If you select Email or SM Mail, HPE Service Manager displays a Title field where you can enter a title for the email message and two Message Type option buttons.
Select the message type option in the Message Type frame.
- Click Send Change Record to include a copy of the change record in the email.
- Click Fixed Text and type the message you want to appear in the email.
Click OK.