Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management workflows and user tasks > Change Management tasks > Using Mass Update with Change Management record lists

Using Mass Update with Change Management record lists

Mass update enables you to select multiple records from a list of records and update them all at one time. You can update the value in a single field or in several fields in the selected records. The system provides a template form that displays the fields for the selected records and enables you to change the value of any of the fields displayed by the form. The Mass Update template form does not display all fields in the records. For example, fields marked as read-only in the data policy do not display. You can also do a complex update on the records you selected. A complex update uses rad expressions containing variables and concatenated fields to populate another field in the selected records.

When you perform a Mass Update, the value you enter for a particular field becomes the value for that field for all of the records you selected.

Mass Update is available for change request records, task records, and change queues. The ADMIN and SYSADMIN profiles in the out-of-box system provide the Template Mass Update and Complex Mass Update capability.

A System Administrator can edit the datadict table cm3r or cm3t so that a field does not appear in the list of fields displayed by the Mass Update template form. On the Data Policy form, change the Usage Type column for the field to System.

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