Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Incident Management > Incident Management user tasks > Miscellaneous tasks > Apply a template to complete an incident

Apply a template to complete an incident

Applies to User Roles:

Incident Analyst

Incident Coordinator

Incident Manager

Templates enable users to quickly complete an incident record by automatically populating fields with the applicable information.

Note: Make sure that the user profile is enabled to use templates. For additional information on enabling a profile to use templates, see the related topics.

To apply a template to complete an incident:

Click Incident Management > Incident Queue or view your To Do queue.
Select an incident record.
Click Apply Template. The Select Incident Template wizard opens.
Double-click the template that you want to apply to the selected incident. You are returned to the selected incident record and the fields are automatically filled in with the values set in the template.
Modify other fields, as needed.
Click Save & Exit.
Note: Users authorized to use this template can also modify the template to meet their needs.

Send Help Center feedback