Request Helpdesk Tech

The Request Helpdesk Tech user role has the following responsibilities:

  • Provide helpdesk assistance for opening new item requests.
  • Process service requests.
  • Oversee the request process through its cycle back to the customer.

To execute this role, the Request Helpdesk Tech has following tasks available:

ITIL workflow Tasks

Service Request Logging (SO 3.1)

Service Request Approval (SO 3.2)


Service Request Provisioning (SO 3.3)


Service Request Validation and Closure (SO 3.4)


Create, Update or Retire Service Request Catalog Item (SO 3.5)


Service Request Monitoring (SO 3.6)

Service Request Escalation (SO 3.7)