Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Get started > Searching records > Search for a record using the Search Line

Search for a record by using the Search line

Applies to User Roles:

All roles

The Quick Ticket Search feature in HPE Service Manager provides a Search line from which you can access single records. This enables you to simply enter the record ID and open the associated record directly, without having to navigate through menus.

To search for a record using the Search line, follow these steps:

If you have access to the Service Manager command line, click the Command/Search line toggle button to switch to the Search line. If you have no command line access, a Search line box is already available.

Note The Command/Search line toggle button is available in the web client only and is disabled by default. To activate this button, see Activate the command/search line toggle button.
Type the record's prefix and ID in the Search Line, and then press Enter.

For example, type IM10005 in the Search line, and then press Enter. Record number IM10005 opens. However, if you type IM in the Search line and then press Enter, no records are displayed because no ID is specified.

Note

The default records prefixes that can be searched for include SD (interactions), C (change), IM (incidents), and CIs (configuration items). For more information about how to add a customized prefix for a record type, see Add a prefix for a record type.
You can enable more record types that already have a prefix (such as Problem) searchable from the search line. For details, see Configuring more record types for quick search.
If you try to search a record when the Command/Search line toggle button is set to the command line, the system displays the following message:

Unrecognized command. Reenter.
If you try to search for a table or a non-existent record in Service Manager when the Command/Search line toggle button is set to the Search line, the system displays the following message:

No records found.

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