Develop > Tailoring > Environment configuration

Environment configuration

A complete HPE Service Manager environment consists of at least three different instances of Service Manager:

  • A development instance, which is used to customize Service Manager to the exact needs of the customer
  • A test instance, which is used to test these changes in a copy of the production system before promoting the customizations into production
  • The production instance itself

These topics focus on environment configuration options within the system. The main utilities that enable environment configuration are:

  • Development auditing — tracks changes to records during the development phase of implementation.
  • Differential Upgrade — moves changes from a development environment into a test or production environment.
  • Document Engine — defines processing rules for files.
  • Revision control — reverts to a previous version of a file or format.
  • Wizard creation tool — simplifies repetitive tasks.