Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Work order example overview
- Create a table
- Add key fields to a table
- Create a form
- Create a copy of a form
- Create a link for the WorkOrder form
- Create a sequential number file
- Create an Object definition
- Create an Initialization Process definition
- Create display application screen definition
- Create display application option definitions
- Create a State definition
- Add a Close button
- Create a wizard for the work order
- Add a Process definition record
- Create an input form for the wizard
- Modify the close and update incident forms
- Create alias in probsummary table for link
- Modify im.set.close Process definition
- Test the work order example
Create display application option definitions
This procedure provides step-by-step instructions for creating add, cancel, fill, and find display application option definitions for the following WorkOrder definitions:
- open
- close
- view
In doing this, you will repeat the same steps four times for each of the WorkOrder screen definitions (open, close, view). However, each time you enter different values in the fields on the Display Application Option Definition form. The tables below the steps provide the values you need to configure the display application options.
For additional information about the display application options, see the online help topics for the display application on the Service Manager online help server.
After you create the display application screen definitions for open, close, and view, you need to create display application options for the open, close, and view screens.
To create a display application option definition, follow these steps:
- From the System Navigator, click Tailoring > Tailoring Tools > Display Options to open the Display Application Screen Definition form.
- Type EXWorkOrder.open in Screen ID.
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Enter the following information.
Field Value Unique ID Automatically generated (EXWorkOrder.open_add) Action add GUI option 4 Text Option 4 Bank 1 Condition true Default Label Add - Click Add.
- Click OK.
- Continue to follow steps 1 through step 6 for each of the following display option definitions using the values provided in the table.
Note In some cases the value required for the Action field is not available in the drop-down list, but you can type the applicable value in the field.
Open - Cancel
Field | Value |
---|---|
Screen ID | EXWorkOrder.open |
Unique ID | Generated by the system. (EXWorkOrder.open_cancel) |
Action | back |
GUI option | 3 |
Text Option | 3 |
Bank | 1 |
Condition | true |
Default Label | Cancel |
Open - Fill
Field | Value |
---|---|
Screen ID | EXWorkOrder.open |
Unique ID | Generated by the system. (EXWorkOrder.open_fill) |
Action | fill |
GUI option | 9 |
Text Option | 9 |
Bank | 1 |
Condition | true |
Default Label | Fill |
Open - Find
Field | Value |
---|---|
Screen ID | EXWorkOrder.open |
Unique ID | Generated by the system. (EXWorkOrder.open_find) |
Action | find |
GUI option | 8 |
Text Option | 8 |
Bank | 1 |
Condition | true |
Default Label | Find |
Close - Cancel
Field | Value |
---|---|
Screen ID | EXWorkOrder.close |
Unique ID | Generated by the system. (EXWorkOrder.close_cancel) |
Action | back |
GUI option | 3 |
Text Option | 3 |
Bank | 1 |
Condition | true |
Default Label | Cancel |
Close - Close
Field | Value |
---|---|
Screen ID | EXWorkOrder.close |
Unique ID | Generated by the system. (EXWorkOrder.close_close) |
Action | close |
GUI option | 5 |
Text Option | 5 |
Bank | 1 |
Condition | true |
Default Label | Close |
Close - Fill
Field | Value |
---|---|
Screen ID | EXWorkOrder.close |
Unique ID | Generated by the system. (EXWorkOrder.close_fill) |
Action | fill |
GUI option | 9 |
Text Option | 9 |
Bank | 1 |
Condition | true |
Default Label | Fill |
Close - Find
Field | Value |
---|---|
Screen ID | EXWorkOrder.close |
Unique ID | Generated by the system. (EXWorkOrder.close_find) |
Action | find |
GUI option | 8 |
Text Option | 8 |
Bank | 1 |
Condition | true |
Default Label | Find |
View - Cancel
Field | Value |
---|---|
Screen ID | EXWorkOrder.view |
Unique ID | Generated by the system. (EXWorkOrder.view_cancel) |
Action | back |
GUI option | 3 |
Text Option | 3 |
Bank | 1 |
Condition | true |
Default Label | Cancel |
View - Fill
Field | Value |
---|---|
Screen ID | EXWorkOrder.view |
Unique ID | Generated by the system. (EXWorkOrder.view_fill) |
Action | fill |
GUI option | 9 |
Text Option | 9 |
Bank | 1 |
Condition | true |
Default Label | Fill |
View - Next
Field | Value |
---|---|
Screen ID | EXWorkOrder.view |
Unique ID | Generated by the system. (EXWorkOrder.view_next) |
Action | next |
GUI option | 10 |
Text Option | 10 |
Bank | 1 |
Condition | true |
Default Label | Next |
View - Find
Field | Value |
---|---|
Screen ID | EXWorkOrder.view |
Unique ID | Generated by the system. (EXWorkOrder.view_find) |
Action | find |
GUI option | 8 |
Text Option | 8 |
Bank | 1 |
Condition | true |
Default Label | Find |
View - Save
Field | Value |
---|---|
Screen ID | EXWorkOrder.view |
Unique ID | Generated by the system. (EXWorkOrder.view_save) |
Action | save |
GUI option | 4 |
Text Option | 4 |
Bank | 1 |
Condition | true |
Default Label | Save |