Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Work order example overview
- Create a table
- Add key fields to a table
- Create a form
- Create a copy of a form
- Create a link for the WorkOrder form
- Create a sequential number file
- Create an Object definition
- Create an Initialization Process definition
- Create display application screen definition
- Create display application option definitions
- Create a State definition
- Add a Close button
- Create a wizard for the work order
- Add a Process definition record
- Create an input form for the wizard
- Modify the close and update incident forms
- Create alias in probsummary table for link
- Modify im.set.close Process definition
- Test the work order example
Test the work order example
After you complete the tasks to create a work order system, you need to verify that it works correctly. To verify the basic functionality of the work order example, do the following:
- In Incident Manager, find an open incident or create one.
- Use the Options menu or button on the tool bar to create a work order. Create Workorder should display on the Options menu.
- In the Workorder wizard, enter the data to create a work order for the incident.
- Add the work order to the incident and save the changes to the incident.
- Open the incident for editing, and from the WorkOrder tab edit the work order.
- Save your changes.
- Open the incident again, and this time edit the work order and close it.
- You should now be able to close the incident.
- Repeat these steps, but this time create two work orders for an incident.
- Close only one work order and then attempt to close the incident. The system should generate an error message indicating that there are still open work orders for the incident, and therefore it cannot be closed.
- Close all work orders for the incident. You should now be able to close the incident.
