Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management overview
The Service Manager Change Management process enables you to control changes to baseline service assets and configuration items across the entire service life cycle. It helps you to control the process to request, manage, approve, and control changes that modify your organizational infrastructure. This includes assets, such as network environments, facilities, telephony, and resources.
The Service Manager Change Management application supports the Change Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Change Management application help you to ensure that changes are requested, evaluated, and implemented according to your business processes and needs.
Note To control changes, we recommend that you handle all standard changes (that is, changes of predefined types) by using the Service Catalog request fulfillment process.
For complete information on the Change Management process overview and workflows, see Service Manager Processes and Best Practices in the related topics.
Related topics
