Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Problem Management overview
The Service Manager Problem Management process allows you to find, fix, and prevent problems in the IT infrastructure, processes, and services. It helps you to prevent problems and their resulting incidents, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented.
The Service Manager Problem Management application supports the entire Problem Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Problem Management application helps you to maximize system availability, improve service levels, reduce costs, and improve customer convenience and satisfaction.
Note ITIL defines a Problem as the unknown cause of one or more Incidents.
For complete information on the Problem Management process overview and workflows, see Service Manager Processes and Best Practices in the related topics.
Related topics
