The Service Manager processes are based on ITIL theory and are referenced in the ITIL core.

The Service Manager best practices cover the following processes in the ITIL Service Transition and Service Operation documents. For information on these processes, see the Service Manager Processes and Best Practices linked in the related topics.

ITIL core volume process number process reference process reference
Service Operations 0 User Interaction Management overview SO0
Service Operations 2 Incident Management overview SO2
Service Operations 3 Request Fulfillment overview SO3
Service Operations 4 Problem Management overview SO4
Service Transition 2 Change Management overview ST2
Service Transition 3 Configuration Management overview ST3

Related topics

Processes and Best Practices