Request Fulfillment overview

The Service Manager Request Fulfillment process enables you to effectively manage all user requests for products and services. It provides your users a mechanism to request and receive standard services based on a pre-defined approval and qualification process. The Service Manager Request Fulfillment application supports the Request Fulfillment process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Request Fulfillment application gives you an increased level of control for your organization’s services and helps you source and deliver the necessary components for requested standard services. For complete information on the Request Fulfillment process overview and workflows, see the Service Manager Processes and Best Practices.

Related topics

Processes and Best Practices