Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Application setup > Controlling user access and security > License tracking

License tracking

Service Manager tracks floating and named licenses on the application level for reporting purposes.

The logon process determines which applications are authorized for each user, allocates a floating or named license for the duration of the session, and records usage information in the stathistory file. When the user logs out or ends the session, Service Manager deallocates the license. Because Service Manager tracks the highest daily license usage for each application, administrators can use this information to determine how many licenses are being used and when peak usage times occur. They can enable or disable user license tracking at any time.

The license tracking feature tracks the named and floating licenses on an application basis. Service Manager refreshes the license usage information whenever the user logs out, or the session terminates by inactivity or administrator action.

Service Manager calculates license usage for all types of client connections, including SOAP, Web Services, REST, and SCAuto. The calculation is based on the number of login user names and the number of client IP addresses. For example:

Two sessions that use the same login user name and two different client IP addresses consume two licenses.
Two sessions that use the same login user name and the same client IP address consume one license.
Two sessions that use two different login user names consume two licenses.

Authorized applications

The following applications monitor licenses:

Contract Management
Change Management
Incident Management
Configuration Management
Request Fulfillment
Problem Management
Service Desk
Knowledge Management
Service Level Management
Smart Analytics

The Database Administrator can enable and disable the application license tracking feature. Service Manager applications contain logic to ensure license usage accuracy.