Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- License tracking
- License types
- Security right fields for Configuration Management license tracking
- Profile fields for Knowledge Management license tracking
- Profile fields for Contract Management license tracking
- Security right fields for Service Desk license tracking
- Security right fields for Incident Management license tracking
- Security right fields for Problem Management license tracking
- Security right fields for Change Management license tracking
- Security right fields for Request Fulfillment license tracking
- Security right fields for Service Level Management license tracking
- Capability words for Smart Analytics license tracking
- Named users
- Named users for applications
- Generate a user license report
- Stathistory table
- Self-service licenses
- License types
License types
There are two types of licenses: login licenses (named or floating, which only control initial logins), and application licenses (which control access to individual modules).
License type | Description |
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Login licenses |
Control initial logins:
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Application licenses |
Control access to individual modules. Logging in as any user with update capacity for an application consumes a license for that application. Update capacity includes permission to add, update, or delete any record associated with the application. |
Login licenses are tightly controlled so that the product will not allow you to log in if you exceed your login licenses. Application licenses are lightly controlled, and you can exceed the licenses with only a warning message.
If the Named Application field in the operator record is empty and the operator logging in is a Named user, the user will consume one named login license and floating licenses for application license. If the Named Application field in the operator record is only filled with, for example, Incident Management, the same user will consume one named login license, one floating license for each other application/module, and one named license for the Incident Management application/module. In other words, by default the Application Licenses are floating licenses regardless of whether the operator is a named or floating user.
Login licensing has been separated from Module licensing to provide more flexibility. It is possible to change the default behavior to ensure the Named user consumes a Named license, instead of a Floating license for the Modules. To do so, follow these steps:
- Open the Operator record.
- Click the Login Profiles tab, add the Modules required for the Named user in the Named Applications field.
Related topics
License tracking
Named users
Named users for applications
Stathistory table
Self-service licenses
Determine the number of named users available
Make an individual operator a named user
Define named users for applications
Generate a user license report
View the stathistory table
Profile fields for Contract Management license tracking
Profile fields for Change Management license tracking
Profile fields for Configuration Management license tracking
Profile fields for Incident Management license tracking
Profile fields for Knowledge Management license tracking
Profile fields for Problem Management license tracking
Profile fields for Request Management license tracking
Profile fields for Service Desk license tracking