Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Choose a subscription mode
Applies to User Roles:
System Administrator
You can choose a subscription mode on the Configuration Management environment record to control whether a user subscribes to a configuration item (CI) by using Change Management or by using Service Catalog.
To choose a subscription mode, follow these steps:
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Click Configuration Management > Administration > Environment. The Configuration Management Environment Profile record opens.
- In the Subscriptions section, select Service Catalog or Change Management for the Subscription Request Mode.
- Click Save.
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Click OK. Service Manager updates the Configuration Management environment record.
Related topics
Subscriptions
Choosing a subscription mode
Service life cycle management
Business service group attributes
Business service groups
Defining the change category to use when adding or canceling subscriptions
View subscriptions for the departments you manage
Add a subscription
Add a subscription for the departments you manage
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Define which services are available for a subscription
Define a department requestor for subscriptions
View the subscribers for a subscription
Administer subscriptions
View related changes for a subscription
