Administer subscriptions

You can manage the subscriptions of other users to define what services are available to individual users and department requesters. You can also view all the personal and department subscriptions to a particular record.

To administer subscriptions, follow these steps:

1. Click Configuration Management > Resources > Subscriptions.
2. Use search or advanced search to find one or more records.
3. Select the record with subscriptions you want to manage.
4. Each subscription contains the following information:
   • Subscription ID (cannot edit)
   • CI
   • Status
   • Subscriber
   • Subscriber Type
   • History (cannot edit)
   • Related Changes (view change record)
   • Service SLA
5. Add or modify the subscription fields as needed.
6. When you complete your changes, click Next to select another record. You are prompted to save your changes.

7. Click Save to save your changes and exit the record.

   Caution If you click Back, you exit the record without saving your changes.

Related topics

Service life cycle management
Business service group attributes
Business service groups
Defining the change category to use when adding or canceling subscriptions
Subscriptions and service level agreements
Example: Search for a record

View my subscriptions
View subscriptions for the departments you manage
Add a subscription
Add a subscription for the departments you manage
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Define which services are available for a subscription
Define a department requestor for subscriptions
View the subscribers for a subscription
View related changes for a subscription