Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
Add a subscription for the departments you manage
Applies to User Roles:
Self-Service
User
On the self-service home page, you can request subscriptions to various services listed in Service Catalog for departments you manage.
Note This procedure assumes that your system manages subscriptions from Change Management. If you do not see the options described in this procedure, it means that your system manages subscriptions from Service Catalog.
To add a subscription for the departments you manage, follow these steps:
- Click Subscriptions > For Departments I Manage on the self-service home page. A list of your department subscriptions opens.
- Click Subscribe.
- If you are the department requestor for more than one department, select a department name from the list.
- Select a Service ID from the list of available subscriptions to view the details of that subscription.
- Type a reason for subscribing to this service.
- Click Subscribe. A list of your department subscriptions opens. The status of the service is now set to Requested.
- Click the name of the subscription you added to view its status, history, and any comments you added.
- Click Back to return to the list of your subscriptions.
Related topics
Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Example: Search for a record
View my subscriptions
View subscriptions for the departments you manage
Add a subscription
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Make a request for multiple recipients
