Add a Service SLA to a catalog item or bundle

  1. Click Service Catalog > Administration > Manage Items.
  2. Type or select any search criteria for the item or bundle you want to modify and click Search.

    The catalog item or bundle definition record opens.

  3. On the Agreements tab, click Add.

    This launches a wizard that prompts you to select an SLA. You can click the Find button to view the details of an SLA before selecting it.

  4. After selecting the SLA, the wizard prompts you to create the Limit Access to Users with these Customer SLAs list.
  5. Click the Fill button and select the Customer SLAs that you want to associate with the Service SLA.
  6. Click Finish.
  7. Click Save.
  8. Click OK.

    Service Manager updates the item or bundle definition record.

Related topics

Service Catalogs
Service Catalog items and bundles
Adding Agreements to a catalog item or bundle
Adding delivery objectives for a catalog item or bundle
Defining a catalog item that results in the creation of a subscription
Using the HTML Editor

Related topics

Add an item
Add a Service Catalog bundle
Add user selections in a Service Catalog item or bundle
Add a delivery objective to a catalog item or bundle
Remove a delivery objective from a catalog item or bundle
Remove a Service SLA from a catalog item or bundle
Define which catalog items are available for subscription
Define which services are available for a subscription

Related topics

HTML Editor controls
HTML Editor keyboard shortcuts