Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Adding Service SLAs to a catalog item or bundle
Add a Service SLA to a catalog item or bundle
- Click Service Catalog > Administration > Manage Items.
Type or select any search criteria for the item or bundle you want to modify and click Search.
The catalog item or bundle definition record opens.
On the Agreements tab, click Add.
This launches a wizard that prompts you to select an SLA. You can click the Find button to view the details of an SLA before selecting it.
- After selecting the SLA, the wizard prompts you to create the Limit Access to Users with these Customer SLAs list.
- Click the Fill button and select the Customer SLAs that you want to associate with the Service SLA.
- Click Finish.
- Click Save.
Service Manager updates the item or bundle definition record.
Service Catalog items and bundles
Adding Agreements to a catalog item or bundle
Adding delivery objectives for a catalog item or bundle
Defining a catalog item that results in the creation of a subscription
Using the HTML Editor
Add an item
Add a Service Catalog bundle
Add user selections in a Service Catalog item or bundle
Add a delivery objective to a catalog item or bundle
Remove a delivery objective from a catalog item or bundle
Remove a Service SLA from a catalog item or bundle
Define which catalog items are available for subscription
Define which services are available for a subscription