Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Remove a Service SLA from a catalog item or bundle
- Click Service Catalog > Administration > Manage Items.
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Type or select any search criteria for the item or bundle you want to modify and click Search.
The catalog item or bundle definition record opens.
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On the Agreements tab, select the SLA that you want to delete and then click Remove.
The SLA is deleted from the Service SLA list.
- Click Save.
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Click OK.
Service Manager updates the item or bundle definition record.
Related topics
Service Catalogs
Service Catalog items and bundles
Adding Agreements to a catalog item or bundle
Adding delivery objectives for a catalog item or bundle
Subscriptions
Defining a catalog item that results in the creation of a subscription
Using the HTML Editor
Related topics
Add an item
Add a Service Catalog bundle
Edit a Service SLA for a catalog item or bundle
Add user selections in a Service Catalog item or bundle
Add a delivery objective to a catalog item or bundle
Remove a delivery objective from a catalog item or bundle
Add a Service SLA to a catalog item or bundle
Edit a Service SLA for a catalog item or bundle
Define which catalog items are available for subscription
Define which services are available for a subscription
Related topics
