Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Forms Designer controls and tools
- Attachments control
- Button control
- Calendar control
- Chart control
- Checkbox control
- Combo Box control
- Comfill control
- Convert Form Layout tool
- Date control
- Decimal control
- Dynamic Form control
- Embedded Viewer control
- File control
- Frame control
- Graph control
- Grid view tool
- Group control
- HTML Editor control
- HTML Viewer control
- Image control
- Label control
- Link label control
- List Builder control
- Marquee control
- Notebook tab control
- Notebook control
- Radio Button control
- Selection tool
- Script control
- Subform control
- Table column control
- Table control
- Text area control
- Text control
- Timer control
- Visualization control
- Web Preview tool
- Wrap label control
Use this control to add a box into which users can place non- Service Manager documents (for example, from Microsoft Word or Microsoft Excel).
To place an attachment container on a form, click Attachments and then click the form.
Note: To save attachments with incident records using Qopen (Quick Open), the Delay Assigning Problem Number field in the Incident Management Environment profile must be cleared. If Delay Assigning Problem Number is selected (set to true), then attachments are not saved with the incident record when performing a Qopen. Only the Qopen operation is affected by this setting.
|Name||Specify a unique identifier for the object on the screen. (Optional)
This name is used by external applications, such as RAD, to dynamically change the properties of the object.
|X||Specify the object’s horizontal position based on the left edge of the object.|
|Y||Specify the object’s vertical position based on the top edge of the object.|
|Width||Specify the width of the object in alignment grid units.|
|Height||Specify the height of the object in alignment grid units.|
|Visible||Select this option to make the object visible on the form. Clear the check box to hide the object from view on the form.|
|Visible Condition||Specify an expression to override the Visible property when that expression evaluates to true.|
|Read-Only||Select this option to disable editing capabilities and provide only viewing access to the field. Give read–only fields a tab–stop value of –1 to prevent users from tabbing into them.|
|Read-Only Condition||Specify an expression to override the Read-Only property when that expression evaluates to true.|
|Maximum Attachment Size||Specify the absolute size of an attachment, in bytes.
Size limits defined in the Maximum Attachment Size field in a user's operator record override the size limit specified in the Company record.
A non-zero value overrides any values specified in the Company or Operator record.
|Maximum Attachment Size Condition||Specify a RAD expression to determine the maximum allowed size of an attachment based on some condition such as the capabilities of a user. For example, you can write a RAD expression that checks an operator's capabilities word and assigns a system administrator a higher attachment size limit than a manager, who in turn could have a higher attachment size limit than a service desk user.|
|Total Attachment Size||Specify the maximum amount of memory, in bytes, that all attachments in a form can use. The total size of all attachments must be lower than this threshold or the form no longer accepts additional attachments.|
|Total Attachment Size Condition||Specify a RAD expression to determine the total amount of memory that all attachments in the form can use based on some condition such as the capabilities of a user.|
|Maximum Attachments Allowed||Select whether you want to allow one or any number of attachments.|
Creating and editing forms
Using the drawing canvas
Forms Designer properties view
Enabling HTML in forms
Forms Designer best practices
Building accessible forms