Use > Service Level Management > Service Level Management administration tasks > Assign a Service Level Agreement to a department

Assign a Service Level Agreement to a department

Applies to User Roles:

System Administrator

Service Level Management assigns an SLA to a new service desk interaction, change, incident, or problem according to a prescribed selection process. As part of this process, Service Level Management uses the SLA specified for the contact's department if there is one available.

To assign a default SLA to a department:

  1. Click System Administration > Base System Configuration > Departments.
  2. Add optional search criteria and then click Search.
  3. Select the department record to update.
  4. In the SLA field, select the SLA to assign to the department.
  5. Click Save.
  6. Click OK.

Related topics

Working with service agreements
Service agreement selection process
Assigning Service Level Targets to an application record
Service Level Target selection process

Related topics

Assign a Service Level Agreement to a company
Assign a default Service Level Agreement