Link an SLA to a contact record

Applies to User Roles:

System Administrator

To link an SLA to a contact record, follow these steps:

  1. Click System Administration > Base System Configuration > Contacts.
  2. Click Search.
  3. Select the contact record for the problem owner.
  4. Click Fill to choose the Service ManagerID for the problem owner.
  5. Click Save.
  6. Click OK.

Related topics

Service Level Management administration tasks
Service Level Management control record
Service agreement application integration records
Defining Service Level Targets
Service Targets
Process Targets
Service Level Agreement alerts
Prioritizing incidents, problems, requests, and changes