Enable automatic outage posting

  1. Click Service Level Management > Administration > Configure Application.
  2. Click Search.
  3. Select an existing record.
  4. Service Level Management populates the Service Target Information section to generate outage data correctly. You can change the out-of-box field names to match your field names.
    • Configuration Item fields identify the item to be tracked.
    • Outage Condition is the signal to gather service metrics. For example, when a Configuration Item is unavailable, the condition is

      nullsub(ci.down in $L.file, false)=true. However, the condition for other tables may vary.
    • Outage Start and Outage End fields specify when the outage begins and ends for manual or automatic outage posting.
  5. Select the Auto Post Outage Information checkbox.
  6. Click Save.
  7. Click OK.

Related topics

Service Level Management
Working with service agreements
Automatic outage posting
Outage spreading
Outage posting in other applications

Related topics

Disable automatic outage posting
Enable outage spreading
Disable outage spreading
Change outage start and end times