Use > Service Level Management > Service Level Management administration tasks > Recalculate availability and response time

Recalculate availability and response time

  1. Click Service Level Management > Administration > Regen SLM Partials.
  2. Choose the Month.
  3. Choose the Year.
  4. Click Proceed.
    When you view metrics in a service agreements, Service Level Management recalculates the availability and response data for the month and year that you selected.

Related topics

Service Level Agreement performance and reporting
Process metrics
Response time data
Service metrics
Availability data
Recalculating Service Level Agreement data
Service Level Agreement dashboards
Service Level Agreement reports

Related topics

View service agreement metrics