Change outage start and end times

User roles: System Administrator, Incident Analyst, Incident Coordinator, Incident Manager, Service Desk Agent, Service Desk Manager

The outage times track the amount of time a Configuration Item (CI) is unavailable. You cannot update outage time for a closed incident record. Whenever you update the outage times for an incident, you must also update the Activities section of the incident record.

To change an outage start and end times:

  1. Cick Incident Management > Search Incidents
  2. Add optional search criteria and then click Search.
  3. Select a target record with outage information.
  4. In the Incident Details section, set new date and time values in the Outage Start and Outage End fields.
  5. Click Save & Exit.

Related topics

Service Level Management
Working with service agreements
Automatic outage posting
Outage spreading
Outage posting in other applications

Related topics

Enable automatic outage posting
Disable automatic outage posting
Enable outage spreading
Disable outage spreading