Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Service Catalogs > Service Catalog management > Service Catalog items and bundles > Edit a bundle or item

Edit a bundle or item

Applies to User Roles:

Service Catalog Manager

To edit a bundle or item, follow these steps:

Click Service Catalog > Administration > Manage Items.
In the Type field, select Bundle or Item from the drop-down list.
Optionally, enter additional search criteria.
Click Search.
Select a record from the record list.

Add or change information on the form.

For example, add or change the following fields on the Bundle Details or Item Details tab.

Field	Description
Name	The unique name of the bundle or item. This is a mandatory field.
Display Name	The display name of the bundle or item.
Owner Group	The assignment group to which the owner of this bundle or item belongs.
Owner	The contact who is the owner of the process related to this bundle or item.
Business Service	The parent service that is supported by this bundle or item.
Parent Categories	The hierarchical parents of the bundle or item. A parent must be a category.
Review Frequency	The frequency at which the bundle or item needs to be reviewed: Weekly, Monthly, Quarterly, or Yearly.
Next Review Date	The next review date of the bundle or item.
Description	A short description of the bundle or item.
Detailed Description	A detailed description of the bundle or item. This may include instructions on how to request the bundle or item.
Current Phase	This read-only field indicates the current phase of the item in the service lifecycle: planning phase, published phase or retired phase.
Status	The current lifecycle status of the bundle or item. Available Status values vary depending on the current workflow phase of the bundle or item: Planning phase: Requirements, Defined, Analyzed, Approved, and Chartered, Designed, Developed, Built, Tested, Released and Operational. Published phase: Operational, Retiring and Retired Retired phase: Requirements, Analyzed, Approved and Retired.
Information-only item check box	Indicates if the bundle or item is for information only.
Non-cart item check box	Indicates if the item is a non-cart item. it does not require the user to place the service request in a cart and submit the cart.
Restrict request to single bundle check box	Indicates if only one bundle or item is allowed in each request.
Currency	The currency in which the cost of the bundle or item is specified.
Internal Costs	The costs that the internal team needs to provide the item.
Charges	A numeric value that represents the amount of money that should be charged to the end user who requests the item. You can manually enter a numeric value or click the Cost Calculation Wizard link to select the method that should be used to calculate the actual cost of this bundle or item. Note The Cost Calculation Wizard link is available only in bundles.
Recurring Charges	A text box in which you can enter a numeric recurring cost for the bundle or item.
Per	Indicates how often the recurring cost payment is due: Hour, Day, Week, Month, or Year.
Sort Order	The sort order of the values in the Status list.

On the Additional Details tab, type the following information:
- Fulfillment Summary : a description of the fulfillment steps (the associated tasks, groups to which they are assigned, and so on) of the bundle or item.
- Value Proposition: a value proposition of the service.
On the Connector Details tab, click one of the following links, and then follow the wizard to update the connector configuration.
- Change Connector: Add a connector or change the existing connector.
- Add/Edit Information: Edit the settings of the existing connector.
- Clear Connector: Remove the existing connector.
(For a bundle only) On the Components tab, click Add Items to Bundle or Remove Items from Bundle to update the list of items in the bundle.
On the Access tab, update the list of capability words that control access to the bundle or item, or leave it blank to make the bundle or item available to all users.
On the Approval tab, follow the on-screen instructions to update the list of additional approvals that are required for this specific bundle or item.
On the Agreements tab, add or remove SLAs to restrict access to this bundle or item only to users with the specified SLAs. For details, see Add a Service SLA to a catalog item or bundle.
On the Delivery Targets tab, add or remove delivery targets for the bundle or item.
On the Attachments tab, upload supporting documents for the bundle or item. The attachments can be any types of supporting documents, including SLA (Service Level Agreement), SQP (Service Quality Plan), SIP (Service Improvement Plan), SDP (Service Design Package) and so on.

Note The supported attachment file types and sizes are customizable.
(For an item only) On the User Selections tab, configure user selections for the item. For details, see Add user selections in a Service Catalog item or bundle.
(For an item only) On the Activities tab, select an update type and provide a description of the update.
(For an item only) On the Related Records tab, link or unlink an existing record that is related to the item, such as a change record and a knowledge record.
On the Image tab, specify an image for the bundle or remove the existing image.
Click Save.
Click OK.

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