Add a custom decorator

You can add a custom decorator that is shown in the visualization diagrams from the Configuration Management module.

To add a custom decorator, follow these steps:

1. Create an icon to represent the new decorator by following these steps:
   1. Click Configuration Management > Administration > Configure CI Visualization > Decorators.
   2. Type a name in the Name field for the new decorator.
   3. Click Specify Image, and then browse for an image in the Specify Image Location window.
   4. Select an image and click OK.
   5. Select Add from the menu.
   6. Navigate to the directory where you saved the custom decorator and select the file name.
   7. Click Open. Service Manager displays the icon on the decorator record.

      Note Make sure that the Disable Decorator box is not checked. If you select the box, the decorator is not displayed in the visualization diagram.

2. In the Category Label menu, select Change, Critical, or Incident in the decorator label type.
3. Add or modify Conditions.
4. You can optionally use the Decorator Position menu to select where the decorator appears relative to the base image. The default setting is the lower right corner.
5. Select a priority from the Priority menu or accept the default setting.
6. Modify the line color to show upstream and downstream relationships:
   1. Modify the line color for upstream relationships by selecting the color from the Upstream Highlight Color menu or accept the default settings.
   2. Modify the line color for downstream relationships by selecting the color from the Downstream Highlight Color menu or accept the default settings.
7. Edit the information that displays when users hover over the decorator image:
   1. In the Tooltip section of the record, you can add or edit the fields that show data when hovering over the decorator image in the visualization diagram.
   2. In the Group Label field, you can type a label to use when a user hovers over the decorator image with a group label or accept the default settings.
8. Click Save.
9. Click OK.
10. Log off and log back on to view your changes.

Related topics

CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Configuring CI visualization
Adding custom icons and decorators to the graph

Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Print a visualization diagram
Add a custom icon
Modify an out-of-box decorator
Modify an out-of-box icon