Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- CI Visualization
- Print a visualization diagram
- Out-of-box icons for CI representation
- Out-of-box icons for decorators
- Launch a configuration item (CI) Visualization directly from Configuration Management
- Launch a configuration item (CI) Visualization directly from Change Management
- Launch a configuration item (CI) Visualization directly from a change task
- Launch a configuration item (CI) Visualization directly from Incident Management
- View the details of a configuration item (CI) in CI Visualization
- Configuring CI Visualization
- CI node grouping
- Display of outage spreading in CI Visualization
Launch configuration item (CI) Visualization directly from Configuration Management
Applies to User Roles:
Configuration Manager
Configuration Administrator
Configuration Auditor
You can easily view the relationships between configuration item (CI) components and the current state of each item in the configuration from Configuration Management by viewing the CI in a visualization diagram.
To launch CI Visualization directly from Configuration Management, follow these steps:
- Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records. If you know the name of the CI or any other identifying information, type that information into the form.
- Select the CI with the visualization diagram you want to view.
-
Open the Relationship Graph section. The visualization diagram opens and displays the CI and all the first-level relationships and CIs. You can expand a node to see additional levels of CIs and relationships.
- To expand the graph to the entire size of the form, click More or the More Actions icon, and select Expand CI Visualization.
- Click Back to return to the CI record.
Related topics
CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Configuring CI visualization
Adding custom icons and decorators to the graph
More Actions menu
Example: Search for a record
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Print a visualization diagram
Add a custom icon
Add a custom decorator
Modify an out-of-box icon
Modify an out-of-box decorator
View the details of a configuration item (CI) in CI Visualization
