Print a visualization diagram

User roles: Configuration Manager, Configuration Administrator, Configuration Auditor, Change Manager, Change Coordinator, Incident Manager, Incident Analyst, Incident Coordinator

You can print a visualization diagram from the Configuration Management, Change Management, or Incident Management modules.

To print a visualization diagram, follow these steps:

1. Launch configuration item (CI) visualization from Configuration Management, Change Management, or Incident Management. The following steps take Configuration Management as an example:
   1. Click Configuration Management > Resources > Search CIs.
   2. Use search or advanced search to find one or more records. If you know the name of the CI or any other identifying information, type that information into the form.
   3. Open the Relationship Graph section. The visualization diagram opens and displays the CI and all the first-level relationships and CIs. You can expand a node to see additional levels of CIs and relationships.
   4. To expand the graph to the entire size of the form, click More or the More Actions icon, and then select Expand CI Visualization.
2. Click the Print Preview icon, and complete the following steps:

   1. Select the magnification level of the diagram.

   2. Click Options to select the number of rows and columns to print.
   3. Select or clear the Add Poster Coords option to display or hide the coordinates.
   4. From the Clip Area menu, select Graph or View for the print type.
   5. Click the Title tab.
   6. In the Text field, type the text you want to appear as the title on the printed diagram. You can optionally select the title bar color, text color, and font size for the printed title. The default font size is 12.
   7. Click OK.
3. Print the visualization diagram. Service Manager prints the visualization diagram.

Related topics

CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Configuring CI visualization
Adding custom icons and decorators to the graph
More Actions menu
Example: Search for a record

Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Add a custom icon
Add a custom decorator
Modify an out-of-box icon
Modify an out-of-box decorator
View the details of a configuration item (CI) in CI Visualization