Use > Configuration Management > Configuration Management administrator tasks > CI Visualization > Launch a configuration item (CI) Visualization directly from Incident Management

Launch configuration item (CI) Visualization directly from Incident Management

User roles: Incident Manager, Incident Analyst, Incident Coordinator

You can easily view the relationships between configuration item (CI) components and the current state of each item in the configuration from Incident Management by viewing the CI in a visualization diagram.

To launch CI Visualization directly from Incident Management, follow these steps:

  1. Click Incident Management > Search Incidents.
  2. Use search or advanced search to find one or more records. If you know the name of the incident or any other identifying information, type that information into the form.
  3. Select the incident whose CI visualization diagram you want to view.
  4. Click More or the More Actions icon, and then select Visualize CI. The visualization diagram opens and displays the CI and all the first-level relationships and CIs. You can expand a node to see additional levels of CIs and relationships.

  5. Click Back to return to the incident record.

Related topics

CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Configuring CI visualization
Adding custom icons and decorators to the graph
More Actions menu
Example: Search for a record

Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Print a visualization diagram
Add a custom icon
Add a custom decorator
Modify an out-of-box icon
Modify an out-of-box decorator
View the details of a configuration item (CI) in CI Visualization