Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Adding custom icons and decorators to the graph
You can add your own custom decorators and icons to the library to use with your application. The objects you create are saved as attachments in the database. For peak performance and to align with the look and feel of the out-of-box (OOB) application, use the following standards:
| Object | Dimensions | Color palette | Format | Rules |
|---|---|---|---|---|
| Decorator | 16x16 | 256 | .gif | Ensure that the image name is not the same as any of the OOB image names. The image must be saved in the SYSATTACHMENTS table. |
| Decorator (background) | 76x64 maximum | 256 | .gif | Ensure that the image name is not the same as any of the OOB image names. The image must be saved as transparent or it will cover the binding icon in the visualization diagram. The image must be saved in the SYSATTACHMENTS table. |
| Icon | 32x32 in 48x48 frame |
256 | .gif | Icons must be 32x32 images centered within a 48x48 frame. Ensure that the image name is not the same as any of the OOB image names. The image must be saved in the SYSATTACHMENTS table. |
| Line
___ |
None | None | N/A | A solid line between icons indicates a physical relationship between the items, they are physically connected. |
| Line
––– |
None | None | N/A | A dotted line between icons indicates a logical relationship between the items; they are connected with software and dependent on each other. |
Related concepts
CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Configuring CI visualization
Related tasks
Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Print a visualization diagram
Add a custom icon
Add a custom decorator
Modify an out-of-box icon
Modify an out-of-box decorator
