Modify an out-of-box icon

You can modify the out-of-box icons that represent configuration items (CIs) in visualization diagrams from the Configuration Management module.

To modify an out-of-box icon, follow these steps:

1. Click Configuration Management > Administration > Configure CI  Visualization > CI Images.
2. Use search or advanced search to find one or more records. Select the CI Type and CI Subtype, if applicable, from the CI Type menu.

3. Select the icon you want to modify from the record list. Service Manager opens the image associated with that CI Type.

4. To Add, Save As, or Remove the icon, right-click the image and select an action from the menu.
5. Click Add or modify fields to use the Add or Modify Tooltip Information wizard. Follow the instructions in the wizard to add, modify, or remove the fields that determine what text the system displays when a user hovers over the CI in a visualization diagram.

6. When you finish modifying the icon, click Save. Service Manager updates the CI Image record.

7. Click OK.
8. Log off and log back on to view your changes.

Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Print a visualization diagram
Add a custom icon
Add a custom decorator
Modify an out-of-box decorator
Example: Search for a record