Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
Localizing Service Catalog items, bundles, and categories
A Service Catalog manager can localize a catalog item, category, and bundle. The Service Catalog localization wizard enables a catalog manager to view and localize the name, descriptions (short and long), and user options in any of the languages Service Manager supports for catalog items and bundles. The localization wizard also enables a Service Catalog manager to localize the name and descriptions (short and long) for a Service Catalog category.
To localize a Service Catalog item, bundle, or category the Service Catalog manager should first log on to the system in English and then use the localization wizard to localize items, bundles, and categories.
If you have a large number of Service Catalog records to localize or you want you use an external service to localize your data, use the import/export functions to create text files and then import the translated files into Service Manager. You can also export data to Excel using the functions available in Service Manager.
The parameter, language:utf8, in the Service Manager initialization file ( sm.ini) is required to Import and Export catalog items. The best practice is to localize all data to the desired language before a user starts using the Service Catalog.
Related topics
Service Catalogs
Using export and import for localization
Using the HTML Editor
UTF-8 (Unicode) support
Related topics
Localize a Service Catalog bundle
Localize a Service Catalog category
Localize a Service Catalog item
Add an item
Add a Service Catalog bundle
Add user selections in a Service Catalog item or bundle
Export a record list to a text file
Import a character-delimited text file
Import a fixed-width text file
Export a record list to an Excel file
Enter a parameter in the sm.ini file
Related topics
