Attach a file to a service agreement

Applies to User Roles:

System Administrator, administrator (SLA)

The Attachments tab stores links to the documents associated with the service agreement. For example, you can attach text or graphic files that contain signatures, invoices, related contracts, or any other reference materials.

To attach a file to a service agreement:

  1. Click Service Level Management > Agreements > Search agreements.
  2. Add optional search criteria, and then click Search.
  3. Select a target record.
  4. Do the following on the Attachments tab:
    • For Web tier clients: click Add File, browse to the file, and then click OK.
    • For Windows clients: right-click in the attachment space, and then click Add. Browse to the file, and click Open.

    Service Manager attaches the file to the service agreement.

  5. Click Save.

Related topics

Service Level Agreement components
Working with service agreements
Details tab
Linked service contracts