Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Level Management agreement workflow and tasks
- Create a Service Level Agreement
- Create an Operational Level Agreement
- Create an Underpinning Contract
- Edit a service agreement
- Review a service agreement
- Attach a file to a Service Level Agreement
- Create or add an SQP or SIP
- Define Service Targets
- Define Process Targets
- Add Service Level Targets
- Edit Service Level Targets
- Delete Service Level Targets
- Use the Service Level Target wizard
- Access Service Level Agreements from other applications
- View service agreements from Configuration Management
Define Process Targets
Applies to User Roles:
System Administrator, Administrator
You define a Process Target to specify the maximum allowable amount of time for a response to a business event.
To define a Process Target, follow these steps:
- Click Service Level Management > Agreements > Process Targets
- Fill in all the required fields for the new service level target.
- Click Add.
- Click OK.
Define Service Level Targets in the SLT Catalog
You can also use the wizard in the SLT Catalog to create a Process Target.
To define a Process Target by using the SLT Catalog wizard, follow these steps:
- Click Service Level Management > Agreements > SLT Catalog.
- Click More, and then select Create SLT using Wizard.
- In the SLT Type field, select Process, and then click Next..
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Continue providing the applicable information and clicking Next for each wizard form until you have created a Process Target.
You receive a message that states the new service level target catalog record is added.
Related topics
Process Targets
Service Targets
Process Targets
Calculation of Process Target metrics
Related topics
Define Service Targets
Use the Service Level Target wizard
Add Service Level Targets
Edit Service Level Targets
Delete Service Level Targets
