Use > Service Level Management > Service Level Management agreement workflow and tasks

Service Level Management agreement workflow and tasks

Process Designer is used to manage service agreements. You can use Process Designer to create a workflow, rules, and transitions to control the behavior of the various types of service agreements.  

The following table illustrates the default service agreement workflow phases and shows what can be done in each in phase.

Workflow Phase Common Tasks

Create a new Service Level Agreement

Create an Operational Level Agreement

Create an Underpinning Contract

Add Service Level Targets

Attach a file to a service agreement


Review a service agreement

Create an SQP or SIP

Edit a Service Level Agreement

Edit Service Level Targets

View service agreement metrics




Other Activities Tasks
Defining Service Level Targets

Add Service Level Targets

Delete Service Level Targets

Edit Service Level Targets

Define Service Targets

Define Process Targets

Use the Service Level Target wizard