Create an Operational Level Agreement

To create an operational level agreement (OLA), follow these steps:

  1. Click Service Level Management > Agreements > New Agreement.
  2. Click Operational Level Agreement.
  3. In the Title field, type a descriptive name for the OLA.
  4. In the Effective from field, choose a date in the calendar options for the OLA start date.
  5. In the Expiration Date field, choose a date in the calendar options for the OLA end date.
  6. In the Next Review Date field, choose a date for the first review of the OLA.
  7. In the Service review Frequency field, choose the time period for the review.
  8. Add an optional Description for the new OLA.
  9. Click the Assignment Group tab. Specify the appropriate group for this OLA.
  10. Click Save.  Note that an Agreement ID number was added to the record.
  11. Click the Process Targets or Service Targets tabs. You can add, edit, or remove Service Level Targets on these tabs.
  12. The following steps are optional:
    1. Click the Agreed By tab, and specify the appropriate signatories to the agreement.
    2. Click the Attachments tab, and add upload any formal documents between the two parties signing the contract.
  13. Click Save.

Note: After you create a new OLA, you must log out and log in again to view the new OLA on the drop-down selection lists.

Related topics

Service Level Management
Working with service agreements
Example: Enabling Service Level Agreement alerts
Operational Level Agreements
Service Level Agreement components
Service agreement selection process
Service Level Agreement performance and reporting

Related topics

Edit a Service Level Agreement
Access service agreements from other applications
View service agreements from Configuration Management